Circa needs to be notified of booking cancellations by contacting Luke on whatsapp (+65 8666 6578). Cancellations are non-refundable, unless otherwise agreed by Circasail. Cancellations made by a guest will instead be converted to a credit voucher for a rescheduled charter at another suitable and agreed time but subject to payment of an administrative fee set out in our terms and conditions available to read on our website.
If prior to commencement of the charter, Circasail cancels the charter, the guest shall be entitled to full reimbursement of all payments made or a credit voucher, at their choice. The guest shall not be entitled to any compensation or penalty payments. In the event of any causes beyond our reasonable control (e.g. a force majeure event), including but not limited to acts of god, natural disasters, acts of war or terrorism, pandemic or endemic, strike, orders, regulations of the government, local weather or sea conditions etc., Circa will bear no responsibility for not providing its services, accommodation, meals, transportation or any other services.
If during the charter period, the yacht is disabled by breakdown of machinery, grounding, collision or any other cause so as to prevent reasonable use of the yacht by the guests, Circa shall make a pro rata refund of the charter fee for the period of disablement.
A modern yacht contains many pieces of machinery and equipment, which have to work in the harsh marine environment. Although the yacht is well- maintained, equipment breakdown can occur. As long as the quality of the trip is not unduly affected in the event of equipment breakdown, such a breakdown, by itself, is not a ground for refund.
A credit voucher lasts for 12 months from the date of issue and then expires and becomes immediately void.