Circa needs to be notified of booking cancellations by email. Cancellations made less than 7 days prior to the scheduled charter are non-refundable, unless otherwise agreed by Circa. Cancellations in excess of 7 days are also non-refundable but will instead be converted to a credit voucher for a rescheduled charter at another suitable and agreed time.
If prior to commencement of the charter, Circa cancels the booking or the entire charter, the guest shall be entitled to full reimbursement of all payments made without interest or a credit voucher, at their choice. The guest shall not be entitled to any compensation or penalty payments. In the event of any causes beyond our reasonable control (e.g. a force majeure event), including but not limited to acts of god, natural disasters, acts of war or terrorism, pandemic or endemic, strike, orders, regulations of the government, local weather or sea conditions etc., Circa will bear no responsibility for not providing its services, accommodation, meals, transportation or any other services.
If during the charter period, the yacht is disabled by breakdown of machinery, grounding, collision or any other cause so as to prevent reasonable use of the yacht by the guests, Circa shall make a pro rata refund of the charter fee for the period of disablement.
A modern yacht contains many pieces of machinery and equipment, which have to work in the harsh marine environment. Although the yacht is well- maintained, equipment breakdown can occur. As long as the quality of the trip is not unduly affected in the event of equipment breakdown, such a breakdown, by itself, is not a ground for refund.
Any credit voucher has a life of 2 years from the date of issue and then expires and becomes immediately void.